Hi,
my kindle paperwhite (Serial No. EY21, I'm not sure which model is, how can I find out?) can't complete a software upgrade, the progress bar fills almost at half and then stops.
At every startup it tries to upgrade and fails everytime.
I tried to let complete the process for days with the power cable connected, but nothing append.
I suppose that the update file is corrupted or not fully downloaded, my kindle sometimes freeze itself so maybe it froze during the download.
Can I try anything for repair it?
Thank you in advance for your help
my kindle paperwhite (Serial No. EY21, I'm not sure which model is, how can I find out?) can't complete a software upgrade, the progress bar fills almost at half and then stops.
At every startup it tries to upgrade and fails everytime.
I tried to let complete the process for days with the power cable connected, but nothing append.
I suppose that the update file is corrupted or not fully downloaded, my kindle sometimes freeze itself so maybe it froze during the download.
Can I try anything for repair it?
Thank you in advance for your help