Kindle keyboard stuck at boot screen and not charging.
I use KK often and consider it one of my best gadgets.
I was reading it with low charge. Suddenly it started indexing and got stuck while restarting.
PROBLEMS:
1. Stuck at boot screen with progress bar at around 20% ( boy under a tree with progress bar)
2. It is not charging when connected to power outlet/laptop as orange light automatically turns off after a few seconds.When pulled out and replugged it again turns off after a few seconds.
(tried different charger and cable including the kindle adapter)
3. Tried hard booting 20 sec method several times without result
4. Boot screen(boy under a tree with progress bar) is consistent throughout (3 days) the time without restart or anything
5. Unable to explore in computer when plugged.
Some Points :
Battery may not be the problem as it was taking charge quite fast a few days back and holding it 4-6 weeks without problem
Power switch may be the problem as it seems to trip.
I have updated firmware to v3.4 a few weeks back any glitches may be possible
Will anyone help me to:
1. Clear-up the boot screen to white screen
2. Explore it through computer
3. Factory reset ( Reset switch may be handy but not present )
4. Any way to drain out the battery completely
I dissembled it.
Some more points ...
After taking the battery from board charge light (orange) turns on off and on again as if searching for the battery.
When battery was inserted into the groove charge light turns off automatically.
I did not put on kindle back cover during troubleshoot.
Chatted with customer care offering me upgrade only not solution which I initially accepted but changed my mind.
We all need a stable solution from Amazon as this is a very common issue without solution.
I use KK often and consider it one of my best gadgets.
I was reading it with low charge. Suddenly it started indexing and got stuck while restarting.
PROBLEMS:
1. Stuck at boot screen with progress bar at around 20% ( boy under a tree with progress bar)
2. It is not charging when connected to power outlet/laptop as orange light automatically turns off after a few seconds.When pulled out and replugged it again turns off after a few seconds.
(tried different charger and cable including the kindle adapter)
3. Tried hard booting 20 sec method several times without result
4. Boot screen(boy under a tree with progress bar) is consistent throughout (3 days) the time without restart or anything
5. Unable to explore in computer when plugged.
Some Points :
Battery may not be the problem as it was taking charge quite fast a few days back and holding it 4-6 weeks without problem
Power switch may be the problem as it seems to trip.
I have updated firmware to v3.4 a few weeks back any glitches may be possible
Will anyone help me to:
1. Clear-up the boot screen to white screen
2. Explore it through computer
3. Factory reset ( Reset switch may be handy but not present )
4. Any way to drain out the battery completely
I dissembled it.
Some more points ...
After taking the battery from board charge light (orange) turns on off and on again as if searching for the battery.
When battery was inserted into the groove charge light turns off automatically.
I did not put on kindle back cover during troubleshoot.
Chatted with customer care offering me upgrade only not solution which I initially accepted but changed my mind.
We all need a stable solution from Amazon as this is a very common issue without solution.
