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Kindle Touch Update Problem

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Hello!

I have bought a used Kindle Touch with Firmware 5.1.2 .Now i want to make a Update to 5.3.2 but it terminates with the error message 006. The Amazon support told me that something on the Firmware was changed, because the Kindle was used by another i don't know what. Can i easily see what was installed (jailbreak,hacks,..)? How can i remove the changes, and be restored to an original state? Please give me a easy instruction because i don't know something about jailbreak,hacks,... and the programs that i need.

I hope someone can help me and sorry for my bad english!

best regards
Rene

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