No factory reset, and it won't shut off.

I'm pretty sure I should factory reset before I send it back. The return is already approved and the shipping label is printer. Completely finished with Kindle products. Used to enjoy a challenge with these kinda things when I was younger but at 67 I just don't enjoy the aggravation any more.

So, all I really need here is to be able to place it into a returnable state.

Thanks.