Hoping someone awesome will help me. I bought a new Oasis because I need VoiceView- which worked great until the bluetooth kept flaking out and Amazon Support told me to reset. Doing this solved the issue with the bluetooth but erased the VoiceView voices file.
SO they sent me to amazons site to download the files but the one for the new Oasis is corrupted on the site. I have spent WEEKS trying to get one of the files from a different and not- corrupt source. Someone on the forum below had the issue and said a member sent her a copy of her file and file is "Salk"?? But that user is no longer active.
This is the corrupt one https://www.amazon.com/gp/help/custo...deId=202199580
Gives this message:
UPDATE ERROR
An invalid update file has been loaded on your device. Please go to www.amazon.com/devicesupport to access the Kindle Software Update Page or to contact Kindle Customer Service for assistance.
Thanks
Stella
SO they sent me to amazons site to download the files but the one for the new Oasis is corrupted on the site. I have spent WEEKS trying to get one of the files from a different and not- corrupt source. Someone on the forum below had the issue and said a member sent her a copy of her file and file is "Salk"?? But that user is no longer active.
This is the corrupt one https://www.amazon.com/gp/help/custo...deId=202199580
Gives this message:
UPDATE ERROR
An invalid update file has been loaded on your device. Please go to www.amazon.com/devicesupport to access the Kindle Software Update Page or to contact Kindle Customer Service for assistance.
Thanks
Stella